Product
Company
Centralized system to collect and analyze customer feedback across multiple channels (e.g., online, offline, call centres etc.). Send surveys via SMS, Email or embed in your website or app. Want to include it in printed material? No problem using a simple QR code to capture feedback.
Predictive analytics and AI-driven tools identify customer trends, loyalty drivers, and satisfaction metrics. Dig deeper with sentiment analysis and emotional analysis with Natural Language Processing.
Automated actions to resolve issues, close feedback loops, and enhance customer satisfaction. As soon as a customer leaves feedback you want to act on - you’ll be notified in real-time.
Real-time dashboards tailored for different organizational roles to streamline decision-making.
Seamlessly integrates with your platform via our easy to implement API. Compatibility with popular CRM, ERP, and communication tools.
Built to grow with your organization, handling small teams to enterprise-level operations. Enterprise-grade security and compliance (e.g., GDPR, SOC 2) to protect data.
Click the buttons below to explore trustMinder features.
The list below is not a complete list of all trustMinder features
but several of the more commonly used by our customers. Please contact us
if you'd like to learn more or have questions about features listed or that you do not see.
Distribute surveys via email SMS QR codes and other channels to maximize reach and engagement
Build and analyze Net Promoter Score NPS and Customer Satisfaction CSAT surveys with ease
Create surveys in multiple languages ensuring inclusivity and accessibility for global audiences
Gather customer feedback directly from your website through pop-ups widgets or embedded surveys
Design surveys that are optimized for mobile devices offering a seamless experience for mobile users
Collect and save customer feedback offline automatically syncing when connected to the internet
Route customer feedback dynamically to specific teams or departments based on predefined rules
Schedule surveys to be sent at specific times or intervals for targeted engagement and follow-up
Access a library of customizable survey templates tailored to different industries and use cases
Analyze customer feedback in real-time enabling immediate responses and faster decision-making
Use advanced AI tools to derive actionable insights and trends from customer feedback data
Design dashboards with flexible layouts displaying metrics and visualizations tailored to your needs
Detect sentiment and uncover trends from customer feedback using advanced analytical tools
Generate visually engaging charts graphs and other visualizations to present customer feedback data
Segment customers into meaningful groups based on feedback demographics or behavioral data
Generate detailed real-time reports that help identify trends and support data-driven decisions
Use heatmap visualizations to track respondent behavior and preferences for specific survey elements
Measure customer preferences by analyzing trade-offs between different product or service attributes
Automatically trigger workflows or notifications based on specific feedback patterns or thresholds
Enable teams to address feedback quickly and close the loop with customers through automated systems
Create and schedule automated follow-up campaigns to engage with customers after feedback collection
Send instant notifications to teams when specific feedback events or thresholds are triggered
Monitor the progress and effectiveness of action plans implemented to address customer feedback
Automate the process of following up on feedback to ensure timely resolution and loop closure
Create workflows to manage and resolve customer issues identified through feedback
Notify teams proactively when feedback indicates a potential issue that requires immediate attention
Enable teams to collaborate seamlessly on feedback analysis and action plans within the platform
