Product
Company
Centralized system to collect and analyze customer feedback across multiple channels (e.g., online, offline, call centres etc.). Send surveys via SMS, Email or embed in your website or app. Want to include it in printed material? No problem using a simple QR code to capture feedback.
Predictive analytics and AI-driven tools identify customer trends, loyalty drivers, and satisfaction metrics. Dig deeper with sentiment analysis and emotional analysis with Natural Language Processing.
Automated actions to resolve issues, close feedback loops, and enhance customer satisfaction. As soon as a customer leaves feedback you want to act on - you’ll be notified in real-time.
Real-time dashboards tailored for different organizational roles to streamline decision-making.
Seamlessly integrates with your platform via our easy to implement API. Compatibility with popular CRM, ERP, and communication tools.
Built to grow with your organization, handling small teams to enterprise-level operations. Enterprise-grade security and compliance (e.g., GDPR, SOC 2) to protect data.
Click the buttons below to explore trustMinder features.
The list below is not a complete list of all trustMinder features
but several of the more commonly used by our customers. Please contact us
if you'd like to learn more or have questions about features listed or that you do not see.
Display custom thank-you pages based on respondent answers to provide a tailored survey experience
Set time limits for survey responses to ensure timely submissions and maintain survey flow
Schedule recurring surveys to track feedback trends over time and measure long-term customer satisfaction
Automate surveys based on specific events or triggers such as product purchases or service completions
Use kiosk devices to collect on-site customer feedback in real time
Deploy intercept surveys during customer interactions to gather feedback at critical touchpoints
Trigger surveys automatically after customer transactions to capture real-time feedback
Collect location-specific data by geotagging responses for regional or site-specific insights
Display progress bars or indicators to keep respondents informed about their position in the survey process
Define and calculate custom feedback metrics specific to your organizational needs
Measure how easy it is for customers to achieve their goals using a CES feedback metric
Visualize common themes in customer sentiment using word cloud displays of frequently mentioned terms
Use advanced filters to isolate and analyze specific subsets of feedback data for targeted insights
Predict future outcomes by applying regression models to historical customer feedback data
Compare data across multiple variables to uncover relationships and deeper insights in your feedback
Measure customer willingness to pay for specific products or services using pricing models
Analyze customer price sensitivity to find the optimal pricing for products or services
Determine the relative importance of attributes by identifying maximum differences in customer responses
