Product
Company
Centralized system to collect and analyze customer feedback across multiple channels (e.g., online, offline, call centres etc.). Send surveys via SMS, Email or embed in your website or app. Want to include it in printed material? No problem using a simple QR code to capture feedback.
Predictive analytics and AI-driven tools identify customer trends, loyalty drivers, and satisfaction metrics. Dig deeper with sentiment analysis and emotional analysis with Natural Language Processing.
Automated actions to resolve issues, close feedback loops, and enhance customer satisfaction. As soon as a customer leaves feedback you want to act on - you’ll be notified in real-time.
Real-time dashboards tailored for different organizational roles to streamline decision-making.
Seamlessly integrates with your platform via our easy to implement API. Compatibility with popular CRM, ERP, and communication tools.
Built to grow with your organization, handling small teams to enterprise-level operations. Enterprise-grade security and compliance (e.g., GDPR, SOC 2) to protect data.
Click the buttons below to explore trustMinder features.
The list below is not a complete list of all trustMinder features
but several of the more commonly used by our customers. Please contact us
if you'd like to learn more or have questions about features listed or that you do not see.
Ensure surveys adapt seamlessly to different devices including desktops tablets and smartphones
Use skip logic to direct respondents to relevant questions based on their previous answers
Design tailored survey invitations with personalized messaging to improve engagement and response rates
Allow respondents to submit feedback anonymously to foster honesty and trust in their responses
Use pop-up surveys triggered by specific user actions or behaviors to capture immediate feedback
Use pre-built templates tailored to specific industries for efficient and relevant feedback collection
Generate QR codes to allow users to access surveys easily via smartphones and other devices
Embed surveys within emails websites or apps to simplify participation and increase response rates
Link multiple surveys together to create seamless multi-stage feedback experiences for respondents
Analyze the frequency of specific responses or themes within feedback to understand recurring issues
Export feedback data in multiple formats such as CSV Excel or JSON for easy integration or analysis
Use predictive tools to forecast trends in customer feedback and satisfaction scores
Access real-time dashboards displaying live updates of survey responses and feedback metrics
Create custom pivot tables to summarize and analyze large sets of feedback data effectively
Identify statistical relationships between feedback variables to uncover trends and patterns
Visualize feedback across the customer journey to identify gaps or strengths in the experience
Track and visualize trends in customer feedback over time to identify patterns and emerging concerns
Drill down into granular levels of feedback data to uncover specific insights or anomalies
