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trustMinder works differently depending on the problem you're starting with. Pick the one that fits.
Churn and revenue risk
You're losing customers you didn't know were unhappy. By the time feedback reaches the team, the renewal conversation has already started badly - or ended. You need a way to identify at-risk relationships before they reach that point.
trustMinder monitors signals across your customer base - support patterns, engagement data, survey responses, and CRM activity - and surfaces accounts showing early signs of friction. The right person gets notified at the right time with enough context to act.
Churn -9% among monitored at-risk customers. At-risk accounts identified 37% earlier. 46% of detractors recovered after contact.
See how this works - Book a working session →Support quality
Your team closes tickets but customers keep calling back. Resolution metrics look fine; customer satisfaction doesn't match. You don't know which cases are creating the most downstream friction - until it shows up in churn data.
trustMinder connects the post-ticket experience to the original interaction, surfaces cases most likely to generate repeat contacts, and routes them for review before they recur. AI classification identifies the root causes creating the most friction in your support operation.
Repeat contacts -24%. Support CSAT +18%. Feedback analysis time -68%. Escalations -19%.
See how this works - Book a working session →Signal to action
You have data. Monthly NPS reports, CSAT scores, feedback dashboards. The problem isn't visibility - it's what happens (or doesn't happen) after the insight lands. Teams read the report and move on. Nothing changes systematically.
trustMinder is built for what comes after the insight. Signals trigger specific actions - a follow-up, an escalation, a workflow step, a notification to the right owner. Improvement is tracked over time so you can show the board that CX investment is moving actual metrics.
NPS +14 points in 6 months. Delivery satisfaction +19%. Account escalations -23%.
See how this works - Book a working session →Launch a program
You need a real feedback program but don't have the team or the time to configure an enterprise platform, train users, and manage it ongoing. You want something that runs and improves without becoming someone's full-time job.
trustMinder can be run as a managed program - we design the listening strategy, configure the system, run the distributions, and deliver the analysis. Setup is automated, so most programs go live within hours of design sign-off.
Manual reporting time -74%, with no dedicated CX team.
Learn about managed programs →Chief Customer Officer, VP CX, Head of Customer Experience
You need real-time visibility into friction and a way to show the board that CX investment is moving the needle.
Book a working session →VP Operations, Director of Operations, Head of Service Operations
Customer feedback reaches you weeks after the problem occurred. You need earlier signals and a faster path from insight to operational response.
Book a working session →CMO, VP Marketing, Head of Demand Generation
Campaign performance data is disconnected from customer experience data. You need signal from the customer journey that informs targeting and message.
Book a working session →VP Product, Head of Digital, Chief Digital Officer
Customer friction in digital flows is invisible until support volume spikes. You need a continuous feedback loop between the digital experience and the product roadmap.
Book a working session →Most working sessions start with a short conversation about what you're actually trying to fix. We'll map it to the right setup.
Book a working session30 minutes. We'll ask the questions worth asking.
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