Product
Company
More voices, not just more responses
Reach customers who don’t usually engage
Context, not guesswork
Know what actually happened before you respond
Action in real time
Fix issues while the experience is still unfolding
Easy-to-use campaign and survey designer allows you to create and run feedback programs in minutes.
View CX metrics such as NPS, CSAT etc. with campaign analytics and text analytics, including sentiment analysis, tracked over time.
Stellar customer support – email support and an online support tool which has a range of tutorials and solution documents.
Integration is straightforward. Transfer data to trustMinder securely using our RESTful API (documentation and integration code provided) or using SFTP.
Create rich insight reports with key metrics, trended metrics, keyword sentiment charts, ML categorization and share with appropriate stakeholders.
Secured with the best encryption methods coupled with IP fencing and GDPR compliance to ensure your data is secure.
Companies using customer feedback tools see a 20-25% increase in customer retention rates. Notably, trustMinder customers consistently achieve higher results compared to these averages.
Organizations utilizing competitive benchmarking report a 15% higher growth rate compared to those that don’t.
Harvard Business Review
