Product
Company
trustMinder combines a library of AI agents, a modular platform, and expert services into one connected system. Use one piece. Use all of it. Start where you are.
Find the right AI Agent(s)
Browse our agent library by interest areas across CX and Market Research. Pick one that matches your situation today.
Explore the platform
See what's available - survey tools, analysis, distribution, compliance, and more.
Talk to a specialist
Our research team can run programs for you or support yours. No long-term commitment.
Check integrations
trustMinder connects to your CRM, contact center, and data tools. No replacement needed.
AI Agents
Browse our agent library by interest areas across CX and Market Research - each card shows what the agent surfaces and the kind of question it asks.
Campaign Agent
Your surveys send themselves based on what customers just experienced.
What you'd learn
The moment a customer completes a purchase, closes a support ticket, or renews - and exactly how they felt about it.
Sample question
"How would you rate your recent purchase experience?"
Organic signal capture
Hear what customers say when they're not talking to you.
What you'd learn
What customers say about you in app store reviews, Google reviews, and social mentions - signal you're not currently capturing.
How it works
Continuously scans public review and social sources and merges them into your existing feedback view.
Transcript Miner
Your support queue is already full of CX data. This reads the text for you - no new surveys required.
What you'd learn
The themes, friction points, and sentiment signals buried in your existing support tickets, chat logs, and text transcripts.
How it works
Works on text that already exists - tickets, chat history, email threads, transcript exports. No new data collection required.
Churn Radar
Catch the signal 60 days before a customer leaves.
What you'd learn
Which accounts are at risk of leaving, 60 days before they do.
Sample question
"How likely are you to continue using our service over the next 6 months?"
Response Optimizer
More responses from the same list. Zero extra effort.
What you'd learn
Which send time, channel, and follow-up cadence gets the most responses from your exact list.
How it works
Tests and adjusts delivery timing, subject line, and channel per recipient automatically.
Sentiment Classifier
Know how customers feel the moment they say it.
What you'd learn
How customers feel the moment they say it, across every feedback channel.
Sample question
"In your own words, how would you describe your experience today?"
Theme Finder
1,000 open-end responses summarized in seconds. Themes you didn't know to look for.
What you'd learn
The themes hiding inside a thousand open-end responses - summarized in seconds.
How it works
Groups open-end responses into coherent themes automatically and updates continuously as new responses arrive.
Anomaly Detector
Catch a problem the same week it starts - not the same quarter. This detects patterns in your aggregate data before they become trends.
What you'd learn
Emerging complaint clusters, unusual score drops, and sentiment spikes - spotted at the aggregate level as patterns form.
How it works
Monitors your full response dataset continuously. Flags statistical anomalies - not individual bad scores, but shifts in the pattern.
Segment Lens
Find out which region has a problem your average score is hiding.
What you'd learn
Which region or segment has a real problem your average score is hiding.
How it works
Compares feedback across regions, products, or time periods and surfaces where experience diverges.
Trend Forecaster
See your NPS score three months from now based on signals you're already collecting.
What you'd learn
Where your NPS or CSAT score is heading three months from now.
How it works
Forecasts score trajectory based on current signal trends so you can act before it changes.
Root Finder
Stop guessing why the score dropped. This shows you.
What you'd learn
The actual operational cause behind a score drop - not a guess.
How it works
Traces feedback patterns back to a specific process change, release, or team.
Competitor Radar
Your customers tell you when they're looking at competitors. This catches it.
What you'd learn
When customers mention competitors in their own feedback - and what they're saying.
How it works
Identifies competitor mentions and comparisons inside open-end responses automatically.
Journey Mapper
See your journey map with real customer sentiment layered on top.
What you'd learn
Exactly where your customer journey breaks down - and where it's strongest.
Sample question
"Looking back at your full experience with us, where did things go most smoothly - and where did they get difficult?"
Loop Closer
Every unhappy customer gets to the right person. Automatically.
What you'd learn
Whether every unhappy customer actually got followed up with - not just flagged.
How it works
Routes negative feedback to the right owner by region, product, or account and tracks resolution.
Escalation Agent
When a single customer gives a critical signal - a 1 out of 10, a specific complaint keyword - the right person is notified within minutes.
What you'd learn
Which individual responses need immediate human attention - and who on your team should act on each one.
How it works
Applies rules to every incoming response. When a trigger condition is met - low score, keyword match, repeat contact - it routes an alert to the right person via Slack, Teams, or email. Immediately.
Recovery Agent
Turn a 3 out of 10 into a saved customer. Without lifting a finger.
What you'd learn
How many at-risk customers can be recovered with the right outreach, automatically triggered.
Sample question
"We noticed your recent experience wasn't ideal - what would make it right?"
Ticket Builder
A customer complaint becomes a support ticket before a human sees it.
What you'd learn
Which feedback needs a support ticket raised - before a human even reads it.
How it works
Converts feedback signals directly into tickets in your existing system based on rules you configure.
Insight Delivery
Stop sending the same report to everyone. Start sending each team what they actually need.
What you'd learn
What each team actually needs to know from your feedback data - not a generic report.
How it works
Routes the right insight to the right person on a schedule, matched to their role.
Re-engage Agent
Check back in with the customers who needed it most.
What you'd learn
Which customers need a follow-up check-in - and whether it actually happened.
Sample question
"How has your experience been since we last spoke?"
Impact Tracker
Prove that a specific initiative actually moved the score - not just that scores improved generally.
What you'd learn
Which of your improvement actions made a measurable difference to scores, sentiment, or customer behavior.
How it works
Links specific initiatives - a process change, a training rollout, a new touchpoint - to subsequent changes in your program data.
CRM Connector
Your sales team sees an NPS score next to every account. Before their next call.
What you'd learn
An NPS score sitting next to every account in your CRM, before your team's next call.
How it works
Pushes feedback signals and scores into CRM contact and account records in real time.
Multi-tool signal consolidation
You don't have to abandon your existing survey tools. This reads them all.
What you'd learn
Everything your existing survey tools already know - unified into one view.
How it works
Consolidates feedback from Qualtrics, Medallia, SurveyMonkey, and review platforms into a single layer.
Flow Builder
Connect it to how your team already works. No developers required.
What you'd learn
How feedback can trigger the exact workflow your team already uses - no developer required.
How it works
Connects trustMinder actions to external workflows like CRM sequences or project tools through configuration.
Exec Briefer
Your monthly CX board update writes itself.
What you'd learn
A board-ready CX summary that writes itself, tailored to the audience.
How it works
Auto-generates executive-ready summaries on a schedule, from C-suite to regional leadership.
Friction Predictor
Know where your next service failure will happen before it does.
What you'd learn
Which steps in your process are silently killing conversions before customers say anything.
Sample question
"Was there anything that almost stopped you from completing this today?"
Live Intervention
Catch a frustrated customer mid-interaction. Not three days later in a survey.
What you'd learn
Which in-progress interactions need human intervention right now.
How it works
Monitors live interactions and triggers an alert when a conversation is heading in the wrong direction.
EX-CX Connector
Find out which team conditions are driving your worst customer scores.
What you'd learn
Which internal team conditions are quietly driving your worst customer scores.
How it works
Connects employee experience signals - engagement, sentiment, workload - to customer experience outcomes.
Voice Analyst
Feedback isn't just what customers write. This hears what they say - in their own voice, from actual recordings.
What you'd learn
Sentiment, recurring themes, and friction signals extracted directly from call recordings and video feedback - not from text transcripts.
How it works
Processes actual audio and video files. Transcribes, tags, and analyses at scale. Works on call centre recordings, IVR sessions, video testimonials.
Action Timer
Most companies measure what customers say. This measures how fast you do something about it.
What you'd learn
How quickly your team is responding to feedback that needs action.
How it works
Tracks time-to-action on alerts and flagged responses across your program.
CX Lab
Stop assuming your CX changes work. Test them first.
What you'd learn
Which CX improvements actually work - tested before full rollout.
How it works
Runs controlled experiments on process or product changes and measures customer response.
Survey Builder
Describe what you want to learn. Your survey is ready in 30 seconds.
What you'd learn
A complete, ready-to-send survey built from a single sentence describing what you want to measure.
How it works
Takes a plain-language description of your goal and builds the full survey automatically - no template, no manual setup.
Continuous program coverage monitor
Find out which customers you're not hearing from - and what that blind spot is costing you.
What you'd learn
Which parts of your customer base have no coverage - updated continuously as your program runs.
How it works
Scans survey coverage, signal sources, and customer segments automatically. Flags gaps as they emerge - not just on demand.
Quick Win Agent
Three things to fix. Ranked by how much they'll move your score.
What you'd learn
Which improvements would have the biggest impact on customer satisfaction.
How it works
Ranks improvement areas by their correlation with your target metric.
Benchmark Agent
See how your program stacks up against others in your industry - right now.
What you'd learn
How your CX performance compares to others in your sector.
How it works
Benchmarks your scores against sector-specific reference data.
ROI Tracker
Finally show the CFO what your CX programme is worth - in revenue terms.
What you'd learn
The financial return on your CX investment - retention impact, lifetime value change, and revenue attributed to experience improvements.
How it works
Connects score improvements to business outcomes - retention rates, contract renewals, LTV - and tracks them over time.
Channel Listener
Hear from customers your partners serve - before they become your problem.
What you'd learn
How customers experience your partner and reseller channels - not just your direct team.
Sample question
"How would you describe the support you received from our partner?"
Persona Builder
Customer personas built from what customers actually say - not what you assume about them.
What you'd learn
A clear picture of who your customers are and what drives their loyalty.
Sample question
"How long have you been a customer, and what keeps you coming back?"
Data Chat
Ask your data anything. Get a real answer in seconds.
What you'd learn
Answers to the questions your team asks most - pulled live from your survey data.
How it works
Natural language interface - type any question about your data and get an answer in seconds.
Abandonment Scout
The customer left. This finds out why - before they become your competitor's customer.
What you'd learn
Why customers leave before converting - and which friction points cost you the most.
Sample question
"What was the main reason you didn't complete your purchase today?"
Prospect Listener
Your best leads are already telling you what they need. This listens.
What you'd learn
What your best prospects actually need - in their own words - before they buy.
Sample question
"What would need to be true for you to move forward with us?"
Frequency Guardian
17 programs. One customer. Zero duplicate surveys. Automatically.
What you'd learn
Which customers are being over-surveyed across your programs - and where the gaps are.
How it works
Applies frequency rules automatically across all programs to prevent survey fatigue.
Field Moment
Feedback collected the moment the delivery lands. Not three days later in an email.
What you'd learn
How customers experience the moment of delivery or fulfilment - while it's still fresh.
Sample question
"How was the delivery experience today?" (triggered at point of delivery)
Tender Builder
Your customers already made the business case. This puts it in the deck for you.
What you'd learn
A ready-to-use collection of customer proof points for bids, tenders, or board decks.
How it works
Compiles relevant quotes, scores, and case evidence from your program data on request.
Designed for your program
Have a specific use case that isn't in the library? We scope, configure, and deploy agents around your priorities.
What you'd learn
What matters most to your customers, your program, and your business - defined in a working session and built specifically for your context. Not a template. Not a configuration of something that already exists.
How it works
We run a 30-minute scoping session to understand your situation. Within a few days we deliver a working v1 configured to your data, your systems, and your specific question.
Don't see exactly what you need? We build custom agents for specific programs. Talk to us.
The Platform
trustMinder is modular. Start with listening and layer in automation, integration, and reporting as you need them. Every piece works standalone. Every piece works better together.
Create surveys, set up listening programs, and configure agent workflows. Start with a template or build from scratch - no engineering team required.
Example agents
Trigger Scout, Instant Survey, Multimodal Minder
Reach customers at the right moment across email, SMS, web, in-app, QR code, and voice channels - all managed from one place.
Example agents
Reach Maximizer, Delivery Signal, Partner Scout
Real-time sentiment analysis, theme clustering, anomaly detection, and trend forecasting. Know what's happening and why before you open the dashboard.
Example agents
Pattern Minder, Horizon Watch, Ask Minder
Route alerts, trigger recovery flows, close the loop, and push signals into your CRM or ticketing system. All automatic.
Example agents
Follow Through, Priority Alert, Winback Minder
Monitor response coverage, track program health across teams, control survey frequency, and generate board-ready reports on demand.
Example agents
Gap Finder, Report Minder, Survey Scheduler
Enterprise-grade access controls, audit logging, GDPR-compliant data handling, and configurable data residency. EU and US options available.
More detail
SOC 2 Type II in progress. Role-based access controls, full audit logging, and configurable EU or US data residency to match your compliance requirements.
Integrations
trustMinder connects to the tools your team already uses. API and SFTP are available for anything not listed - no replacement required.
Salesforce, HubSpot, Dynamics 365, and more...
Genesys, Webex, Avaya, and more...
Shopify, Magento, WooCommerce, and more...
Power BI, Tableau, Looker, and more...
IVR systems, SMS platforms, QR workflows, and more...
Slack, Teams, email platforms, and more...
Xero, SAP, Sage, and more...
REST API, SFTP, Webhooks, and more...
Vector databases, RAG pipelines, MCP servers, and more...
Expert Services
trustMinder is built to run without an agency. But when you want expert hands, they're here - from a single project to full program management.
Project-based expert support when you need it. Survey design, agent configuration, analysis, or custom workflow setup. You scope it, we deliver it.
Start a projectA dedicated program manager keeps your CX program running, improving, and proving value. Monthly reporting, quarterly reviews, and continuous optimisation included.
Talk to usDelivered through our network of certified implementation partners. Ideal for large enterprise programs or regional rollouts where local expertise matters.
Find a partnerOr start a trial and figure it out yourself.
Most programs start with one agent and one question. We'll help you pick both.