Autonomous Modes

Put AI to work on your customer operations.

Use the AI your organization has approved, use ours, or a mix we tune for your use case, cost and compliance. Every action is governed, logged and set to your rules.

Book 30 minutes See the guardrails

Runs 24/7.•Scales with demand.•Your team stays in control.

What it looks like

Ask for the work, not a report.

Your team asks in plain language. Agents do the work inside trustMinder and hand back something ready to act on.

CX manager

"Brief me on overnight detractors. Open recovery cases for the top five and assign them."

Back in minutes: a short brief and five cases with owners and due dates, held for your approval before anything reaches a customer.

CX analyst

"What's driving repeat contacts this month by region? Compare with last quarter."

Back in minutes: drivers ranked by region with the change since last quarter, each linked to the source records.

Contact center lead

"Which callback cases will miss SLA today? Draft the follow-up for each."

Back in minutes: the at-risk list in priority order, with a drafted follow-up for each, ready for an agent to review and send.

Autonomous modes

Choose your mode, workflow by workflow.

Run each workflow in the mode that fits it. Move up or down any time, and switch between your AI, ours or a mix as your approvals change.

Mode 1

No AI approved yet

"We can't use AI tools yet."

What you get: We run the workflows as a service. Your team sees cases, briefs and results, not AI tools.
How it's delivered: Hosted by trustMinder, with data residency to match your requirements.
Sign-off: A standard vendor review. Nothing new for IT to approve.

Mode 2

Piloting or cautious

"Only if our data stays with us."

What you get: Read-only work first: briefs, theme analysis, SLA watch. Scope widens as trust builds.
How it's delivered: Open-weight models in your cloud or a dedicated environment.
Sign-off: Read-only tools, named pilot users, full logs.

Mode 3

Approved assistant

"We use Copilot, ChatGPT Enterprise or Claude."

What you get: Your assistant connects to trustMinder's tools and works on your customer operations.
How it's delivered: MCP connection on your enterprise accounts.
Sign-off: Your identity and permissions, with approval steps on actions.

Mode 4

Building your own agents

"We have our own agent stack."

What you get: Our tools and data as building blocks, and our agents as components.
How it's delivered: MCP and API.
Sign-off: Scoped service credentials, usage limits, audit feed to your monitoring.

Approved a model we don't run yet? We test and deploy it quickly, at the pace your review process sets.

Built around the job

Tools named after the work.

A raw API connection hands an agent hundreds of endpoints and leaves an analyst to stitch them together. trustMinder gives AI agents tools built around the jobs your team already does. That's why a CX manager can use it directly.

Find at-risk customers
Open a recovery case
Assign an owner
Draft the follow-up
Summarize themes
Check SLA risk
Build the executive brief
Verify the outcome

Governance and observability

Guardrails set for each customer.

We configure controls with your team. Nothing runs on defaults you didn't choose, whichever AI is doing the work.

Role-based access

An agent sees only what the person it acts for is allowed to see.

Read and act, granted separately

Read-only tools and action tools are switched on independently.

Human-in-the-loop approval

Anything that reaches a customer or changes a record can require sign-off.

Full audit log

Every request, tool call and result is recorded and traceable.

Observability

Admins see usage, outcomes and exceptions for every agent, ours or yours.

Residency, limits and an off switch

Hosting location set to your requirements, including the EU. Usage caps per agent. Any agent can be turned off at once.

Agent orchestration

One governed layer between AI and your customer operations.

trustMinder coordinates the agents, tools and approvals behind each job. The same guardrails apply whether the request comes from your assistant, your own agents or ours.

Your AI or oursApproved assistants, your agents, trustMinder agents

→

trustMinder toolsJob-level actions over MCP and API

→

GuardrailsAccess, approvals, logs, limits

→

Your systemsCRM, contact center, feedback and case data

Results

Outcomes from trustMinder customers.

Measured across customers running the trustMinder system and services. See the case studies

+14NPS points in six months

37%earlier identification of at-risk accounts

-74%manual reporting time

We set it up with you

You don't need an AI team to start.

Our team connects your AI tools, configures the workflows and guardrails with you, and stays on to tune them. If your plans change, the setup changes with them.

Questions

What teams ask first.

Which AI tools work with trustMinder?

Any assistant or agent your organization has approved that connects over MCP or our API, alongside our own AI agents.

Is trustMinder model-agnostic?

Yes. Bring your own model, whether that's a frontier model from a provider you've approved or an open-weight model running in your environment, or use ours. If you approve a model we don't run yet, we test and deploy it quickly, at the pace your review process sets.

How is this different from other agentic AI tools?

Most agentic AI tools give you agents or an orchestration layer and leave you to build the rest. trustMinder brings both, built around customer operations jobs, with human approval, audit logs and a team that sets it up with you.

What if we haven't approved any AI yet?

Start with the managed path. We run the workflows and your team works with the results. There's nothing new for IT to approve beyond trustMinder as a vendor.

Who approves what an agent does?

You decide, per type of action. Each one can run automatically, wait for an approval, or stay switched off.

Can we start small?

Yes. Most teams begin with read-only work such as briefs and theme analysis, then add actions once they've seen the results and the logs.

Where is our data hosted?

Hosting location is set to your requirements, including EU hosting. We'll walk your security team through the details for your setup.

See it run on one of your workflows.

Bring a workflow that's costing your team time. We'll show you how it runs at your stage of AI adoption.

Book 30 minutes